IT Infrastructure Engineer

Job Description

Job Summary

The role involves providing comprehensive support for server operations across various platforms, including Wintel, Unix/Linux, and virtual environments (RHV & ESXi). Responsibilities include managing servers and storage systems, supporting infrastructure projects, and resolving critical IT issues. The candidate will coordinate and manage resources to ensure seamless Business as Usual (BAU) operations, provide technical problem-solving expertise, and offer advice on resource utilization for optimal client outcomes. Additionally, this role involves managing the development of technical resources, including coaching, mentoring, and training staff to enhance their skills and meet client expectations. The role is also responsible for timely reporting on the team’s performance.

Key Responsibilities

1. Server Operations Support
   • Provide support for Wintel, Unix/Linux, and virtual environments (RHV & ESXi).
   • Manage servers and storage systems to ensure optimal performance and availability.
   • Support infrastructure projects, ensuring timely and within-scope completion.
   • Promptly address and resolve critical IT-related issues.
2. Resource Coordination and Management
   • Coordinate and manage resources to support BAU operations.
   • Ensure efficient allocation of resources to maintain seamless operations.
3. Technical Problem Solving
   • Apply strong problem-solving skills to address and resolve technical issues.
   • Provide technical expertise and guidance to team members and clients.
4. Advisory Role
   • Advise clients on the short- and long-term benefits and implications of resource utilization.
   • Recommend effective resource use to achieve client objectives and enhance operational efficiency.
5. Technical Resources Development
   • Manage the technical resources development program to upgrade competency levels.
   • Identify and enhance the technical skills and knowledge of resources.
   • Provide coaching and mentoring to staff, fostering continuous improvement and learning.
6. Performance Reporting
   • Prepare and deliver timely reports on team performance.

Qualifications

• Extensive experience in server operations, including Wintel, Unix/Linux, and virtual environments (RHV & ESXi).
• Strong technical problem-solving skills.
• Proven ability to manage resources and coordinate BAU operations.
• Excellent advisory skills with the ability to articulate the benefits and implications of resource utilization.

Skills

• Problem-solving and technical troubleshooting.
• Technical expertise in server operations and virtual environments.
• Resource management and coordination.
• Advisory and consultative skills.
• Performance reporting.

Attributes

• Strong analytical and critical thinking skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with clients and team members.
• Commitment to continuous improvement and professional development.

Additional Information

Who is Dexian?

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.