Senior Network Technician

Posted 3 months ago

Your key role:

Customer Solutions provides the best in class customer service and IT solutions which enable our business customers to win in the markets they compete. This includes interfacing with local and global IT service partners and CX regional teams (Americas, EAME, AP) to support the effective delivery of technical solutions, process improvements and seamless support required to power our businesses. Experiencing a breadth of opportunities and skills (infrastructure, applications, business analysis and process engineering), working closely with business customers (Upstream, Downstream, Chemical and Corporate) to understand their needs and aimed at delivering increased business value through innovation and advanced technology while sustaining reliability, security and controls, and cost effectiveness.

Advanced Technologist is focused on customer service and IT solutions, and should be proficient in the delivery of technical solutions, process improvements and seamless support required to power our businesses. This job role is primarily based on contributing with very little oversight and direction; expanding learning with additional tools, processes, and problem solving.

Your responsibility:

  • Provide back end Infrastructure support (data and voice network, server, storage, facilities)
  • Provide Customer front end support (laptop/tablet, mobility, printing, AV, VR)
  • Develop Customer relationships (communications, affiliate services, JV interface)
  • Productivity solutions and consulting
  • User Education and Training
  • Project integration and execution
  • Incident, problem and change management
  • Vendor and procurement management
  • Service integration (global/regional initiatives)
  • Area services (BCP, DR, ESG, RRT, legal, S&C, Data Privacy)
  • Stay in sync with/ahead of technology curve (digital literacy)

Additional Requirements:

Additional Requirements:

  1. Travel Requirement (International/domestic) – domestic
  2. On-Call Support – 24×7 on rotation
  3. Working hours ( shift / Regular hours -Please specify the timing) – 8am – 5pm and off-hour support for working on planned changes/oncall support

On-call details (if any) :

  1. Frequency – How many rotations a month? – Every other week or every other month, but need to be discussed and agreed based on job requirement
  2. Duration – How many days in each rotation? – to be discussed on rotation plan
  3. Hours – Time of on-call support? – 24×7
  4. Workload during on-call – as needed for incident resolution
  5. Estimated active hours? – as needed for incident resolution
  6. Weekend included? – Yes

Who is Dexian?

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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